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Terms & Conditions Life Essential Oils

Terms & Conditions


1. Company Name

Life Essential Direct Ltd.

2. Legal Form

Sole Proprietor

3. Chamber of Commerce (Company Registration) number / UIC No


4. VAT number


5. Phone Number

(+359) 2492 8434

6. Office Location

37B, General Piotr Parensov, ap.2
Sofia 1142

7. E-mail Address


8. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Life Essential Direct Ltd., (hereinafter referred to as “LIFEESSENTIALOILS.COM”, ”us ” or ”we”), at the LIFEESSENTIALOILS.COM website or mobile website (jointly referred to as ”lifeessentialoils.com”).

By using lifeessentialoils.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship, and are not acting in a capacity of a company, can place an order.

The inclusion of any products or services on lifeessentialoils.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on lifeessentialoils.com at the time you place your order.

LIFEESSENTIALOILS.COM wants to provide the best possible online experience. To make this possible we need to ensure that our services run smoothly. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the lifeessentialoils.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.


9. Prices and delivery charges

The prices displayed at lifeessentialoils.com include the statutory Value Added Tax but do not include a delivery charge.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.


10. Ordering/conclusion of contract

The ordering option available to you is via lifeessentialoils.com.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will notify you and ask you to contact LIFEESSENTIALOILS.COM Customer Service who will settle the refund.


11. Delivery

LIFEESSENTIALOILS.COM exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order to a physical address, in accordance with your selected delivery option.

LIFEESSENTIALOILS.COM endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. Even though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.

If your order does not arrive by the scheduled date, please contact LIFEESSENTIALOILS.COM Customer Service.


12. Withdrawal of order

If you wish to cancel or return your order, please provide us with notice in writing either by post, by sending a letter to LIFEESSENTIALOILS.COM Customer Service; via email to inquiry@lifeessentialoils.com; or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section 6 (Returns) below. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify LIFEESSENTIALOILS.COM promptly and return the item in accordance with section 6 (Returns) below.

LIFEESSENTIALOILS.COM will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.


13. Returns

LIFEESSENTIALOILS.COM guarantees a full refund any returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been opened, damaged or used and that any packaging, sealing or labeling should be intact.

All refunds will normally take 10 to 21 working days to complete. We do our best to accommodate return requests, however, in the rare event that an item is returned in an unsuitable condition, incomplete or after the 30-day period, we will not be able to offer a refund.


14. Our Liability

Nothing in these Terms shall exclude or limit LIFEESSENTIALOILS.COM's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

LIFEESSENTIALOILS.COM accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

LIFEESSENTIALOILS.COM is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on lifeessentialoils.com shall be limited to the total price of your order.

If you have a problem with a product that you have purchased from LIFEESSENTIALOILS.COM online, and were not able to settle the complaint with LIFEESSENTIALOILS.COM, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).

The ODR platform offers consumers and traders within the EU the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.


15. Guarantee

If there are defects in the goods you have purchased, LIFEESSENTIALOILS.COM abides by all statutory guarantee regulations. If you have a complaint regarding obvious faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay.


16. Assignment

LIFEESSENTIALOILS.COM reserves the right to assign or pledge to third parties any claim(s) for payment [including any payment installments] which have arisen in connection with the delivery of goods.


17. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.





LIFEESSENTIALOILS.COM works to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. Please stay updated to any changes to this Privacy Policy by visiting our website.


Who is responsible for your personal data?

The Bulgarian company, Life Essential Direct Ltd. (“LIFEESSENTIALOILS.COM”), is the controller of the personal data you submit to us and responsible for your personal data under the Bulgarian Data Protection Act, which implements the EU Data Protection Directive (95/46/EC).


II. Removal of your personal details

Where is your personal data stored?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.


What types of personal data do we collect?

We will collect personal data that you submit to us, for example, when you place orders or contact our customer service. The personal data that you submit to us may for example include contact information, date of birth and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.


How do we use your personal data?

We may use your personal data for the following purposes:

  • To create and manage your personal account at LIFEESSENTIALOILS.COM
  • To process your orders and returns via our online services
  • To contact you in the event of any problems with the delivery of your items
  • To answer your queries and to inform you of new or changed services
  • To validate that you are of legal age for shopping online
  • To test and improve our systems by which the services are provided
  • To prevent misuse or improper use of our services

We will keep your data for as long as necessary to fulfill the purposes above or for as long as we are required by law. After this your personal data will be deleted.


What are your rights?

You have the right to request information about the personal data we hold on you at any time. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can contact us by sending an email to inquiry@lifeessentialoils.com.


Who has access to your personal data?

Your data may be shared within the LIFEESSENTIALOILS.COM. We never pass on, sell or swap your data for marketing purposes to third parties outside the LIFEESSENTIALOILS.COM. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.


How do we protect your personal data?

We have taken technical and organizational measures to protect your data from loss, manipulation, and unauthorized access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.



A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. LIFEESSENTIALOILS.COM uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your details if you select "Remember me" when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.


Third-party cookies

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.



The site lifeessentialoils.com may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.